Availability. Reliability. Speed.
STILL Service
You can count on us
We measure everything we do by our customers’ satisfaction. When it comes to the availability of your intralogistics, we know no compromises.
Availability
Your dedicated STILL team, made up of a Regional Manager and service technicians, is available around the clock and – thanks to a widespread service network – there is always someone nearby.
Reliability
Our technical expertise, the high quality and availability of STILL Original Parts®, as well as our international partnerships with parts suppliers, guarantee seamless and successful service, every time.
Speed
We respond immediately to any request. Our standardised, digitally led and optimally planned repairs and servicing processes, as well as the overnight delivery of spare parts, enable us to keep downtimes to an absolute minimum.
Expert advice
Nothing gets past a STILL service technician. With expert training that allows them to gain a complete overview of your system, they can instantly identify where and how your trucks and warehouse facilities could be improved.
Our services at a glance
A range of services perfectly adapted to suit your activities and applications – from repair orders to full service contracts.
Couldn’t find what you’re looking for?
Our specialist consultants are on hand at all times to answer your questions about our service portfolio.
Digital services
We are continuously developing our products and solutions even further and work tirelessly to drive our digital services forward. With thousands of customers already benefiting from STILL fleet management, the ‘neXXt generation’ will soon be ready for lift-off. The future is digital – stay tuned.
STILL neXXt fleet
This highly efficient online tool enables you to identify precise areas of potential optimisation in your fleet and therefore to increase the profitability of your intralogistics.
STILL neXXt service diagnosis
With STILL neXXt service diagnosis, our specialists are able to access your truck data directly via Bluetooth and make a remote diagnosis.
STILL neXXt service navigator
The STILL neXXt service navigator gives service technicians a powerful tool with a comprehensive search function that makes finding service documents really quick and easy.
STILL neXXt service cooperative diagnosis
For those service applications that are particularly challenging, cooperative diagnosis enables our technicians to receive support from specialists from the development department in real time, saving the time and cost of having more specialists on site.
Customer case studies
Reliability
As with every STILL product, our Service is also highly cost-effective for you. Simple to use, powerful, reliable, versatile and simple to network with digital systems – our solutions use as little of your valuable economic and human resources as possible. That’s why STILL solutions are the key to your economic success. Simply efficient.
Cooperative diagnosis
We want to make sure that STILL Service is of great benefit to you. We firmly believe that the only way to earn your trust is to listen carefully, understand your requirements and meet these requirements with absolute reliability. The only one who can judge whether or not we manage this is you. That’s why we ask more than 10,000 of our service customers each year for feedback on how happy they are with our services, analysing the results to see how we can improve. Our satisfaction rate of 97 percent* confirms that we are doing plenty right, while also motivating us to continue to develop our services in partnership with you.
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